Refund and Returns Policy


Effective Date: 24/09/2025

At ZAZLA, we want you to be completely satisfied with your purchase. If for any reason you are not happy, our Refund and Returns Policy explains your options.

1. Returns Eligibility

You may request a return if:

  • The product is defective, damaged, or expired upon delivery.

  • The wrong item was delivered.

  • The product is unused, unopened, and in its original packaging (for non-perishable goods).

Non-returnable items include:

  • Products that have been opened or used.

  • Perishable or consumable goods (such as supplements, food, or hygiene products).

  • Items marked as “Final Sale” or “Non-Returnable.”

2. Return Window

  • You must raise a return request within 7 days of delivery.

  • Requests beyond this period may not be eligible for return or refund.

3. Return Process

  1. Contact our customer support team at [insert email / phone] with your order ID and reason for return.

  2. Our team will verify your request and provide return instructions.

  3. Pack the product securely and send it to the address provided.

  4. Once received and inspected, we will notify you of the approval or rejection of your return.

4. Refunds

  • If approved, your refund will be processed to your original method of payment within 7–10 business days.

  • Refund timelines may vary depending on your bank or payment provider.

  • In case of partial returns, only the value of the returned product will be refunded.

5. Exchange Policy

  • Exchanges are only allowed for damaged or incorrect items.

  • If the requested replacement is not available, we will issue a full refund.

6. Shipping Costs

  • If the return is due to our error (wrong, damaged, or defective product), we will bear the return shipping cost.

  • If returning for personal reasons (e.g., no longer needed), the buyer will be responsible for return shipping charges.