Payment Policy

Effective Date: 24/09/2025

At ZAZLA, we aim to provide safe, secure, and convenient payment options for your online shopping. This Payment Policy outlines the terms and conditions related to payments on our website.

1. Accepted Payment Methods

We currently accept the following payment modes:

  • Credit Cards / Debit Cards (Visa, MasterCard, RuPay, etc.)

  • UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)

  • Net Banking (all major Indian banks)

  • Wallets (Paytm, Amazon Pay, etc. – if enabled at checkout)

  • Cash on Delivery (COD) (available for select pin codes)

2. Payment Terms

  • All prices on our website are displayed in Indian Rupees (₹) and are inclusive of applicable taxes, unless stated otherwise.

  • Orders will only be processed after successful payment confirmation (except COD).

  • In case of failed transactions, the order will not be placed, and any deducted amount (if applicable) will be refunded by your bank/payment provider within standard timelines.

3. Cash on Delivery (COD)

  • COD may be available for select pin codes and order values.

  • Additional COD charges may apply and will be shown at checkout.

  • Repeated refusal of COD orders may result in COD being disabled for your account.

4. Payment Security

  • All online transactions are processed through secure, PCI-DSS compliant payment gateways.

  • We do not store your full card details, CVV, or banking passwords.

  • For added protection, you may be required to authenticate via OTP (two-factor authentication) as per RBI guidelines.

5. Failed / Pending Payments

  • If your payment fails, please retry using a different method or contact your bank.

  • In case the amount is deducted but the order is not confirmed, please contact us with payment details. We will verify and update you.

6. Refunds (for Canceled / Returned Orders)

  • Refunds are issued as per our Refund & Returns Policy.

  • Refunds will be credited to the original payment method used during purchase (e.g., bank account, wallet).

  • Processing time: 7–10 business days (may vary by bank/payment provider).

7. Fraudulent Transactions

  • ZAZLA reserves the right to cancel any order if payment is suspected to be fraudulent or unauthorized.

  • Legal action may be taken against individuals involved in fraudulent transactions.

8. Contact Us

For payment-related queries, please contact:

ZAZLA
Website: https://zazla.co.in
Email: [insert support email]